SAFETY PROCEDURES & COVID-19
Can I cancel or modify my class package order after it has been placed?
Updated: May 25, 2020
We have taken extra precautions, expanded our
disinfecting procedures, and enacted new requirements of staff and clientele. To learn more,
read about our new safety protocols.
What’s the class cancellation policy?
Once an order is placed, it cannot be canceled or modified.
For our Unlimited Members
A $10 late cancellation fee is charged to the card on file of any member who reserves a spot and does not cancel within 8 hours of class. Cancellations can be done online or our mobile app. Don’t forget to download our app, which makes is easy to manage all your bookings. If you do not cancel or show up to a reserved class you will be automatically charged $20.
For our Class Pack Users
If you cancel a class outside of our 8 hour window you will automatically lose your class credit. Cancellations can be done online or on our mobile app. Don’t forget to download our app, which makes is easy to manage all your bookings. Search FSY Fitness in the app store.
FSY encourages all members to sign up for the waitlist in full classes as spots may become available prior
to the class.
Please note that spots are given away to members on the waitlist 3 minutes after the class start time.
FSY's booking system will automatically add the first waitlisted member to the class once a spot becomes
available up until 1 hour before the start of a class.
FSY asks that the member confirms the reservation once added, or cancels it if they cannot attend.
No late cancel/no show charges will be charged for unconfirmed additions off of the waitlist, but FSY asks
that you please cancel the reservation in order to open to spot for another member.
Do the classes expire?
FSY Fitness bikes require cycling shoes in order to ride. You are welcome to bring your own cycling shoes
(SPD or Look Delta compatible) or rent a pair from our studio for $3. You may also purchase FSY cycling
shoes directly from our front desk staff!
How far in advance can I book?
FSY class packages never expire and can be redeemed at any time through the FSY app, the FSY website, or by
calling the studio.
The FSY schedule is released weekly on Sunday at 3:00 PM for the following week's classes. Classes can be
booked through the FSY app, FSY website, or by calling the studio.
All Autopay Memberships require a 30 day notice to studio staff upon cancellation via
phone call or in-person request. Cancellation request results in 1 final membership payment and granted
access to classes through the following 30 days after final payment is made. Annual memberships are
non-refundable and not transferrable.
Members may place a temporary freeze on their account and will only be charged $20/month until they choose
to unfreeze, or cancel their account.